This Element is an excerpt from Do You Matter?: How Great Design Will Make People Love Your Company by Robert Brunner and Stewart Emery, available in print and digital formats.Lessons from the legendary Harley-Davidson: build a brand experience that takes on a life of its own! There is a rumble: the deep-throated growl of 20 engines headed this way. Around the bend they come, two wheels each, glittering in the sun. Mom clutches the kids close. Then something strange happens. The bikers pull up, one by one, their bikes organized and shiny. They hug, joke, compare bikes. 1. Language: English. Narrator: Jennifer Van Dyck. Audio sample: http://samples.audible.de/bk/adbl/002099/bk_adbl_002099_sample.mp3. Digital audiobook in aax.
This booklet covers most of the known Christmas customs at this famous old seaport. It is based on the script of a radio program that I wrote and narrated for BBC Radio Cleveland in 1991 and it was broadcast on Christmas day of that year. Whitby was the port where Captain Cook, the famous Royal Navy explorer and navigator learnt his trade from Quaker shipbuilders and he no doubt experienced, if not participated in this book´s customs as a young apprentice seaman. Whitby was (and probably still is) a town bathed in ancient superstitions, particularly those of the town´s sea folk. Small wonder then that it plays such a significant part in Bram Stoker´s famous Gothic horror novel Dracula. The stories about these customs were collected by me from the extensive historical records and books of the Whitby Literary and Philosophical Society, which I was a member of, as well as face-to-face discussions I had with some of the townsfolk, in the course of my duties as The Collector of Dues for the Port of Whitby in the 1980s. 1. Language: English. Narrator: Petrina Kingham. Audio sample: http://samples.audible.de/bk/acx0/091206/bk_acx0_091206_sample.mp3. Digital audiobook in aax.
Gold Medal: Best Regional Fiction e-Book, Independent Publishers Book Awards 2017First Place: Best Fiction of 2017, North Street Book ContestWith her marriage over and life gone flat, Theresa Turner responds to an online ad and lands at a school in Kurdish Iraq. Befriended by a widow in a nearby village, Theresa is embroiled in the joys and agonies of traditional Kurds, especially the women who survived Saddam´s genocide only to be crippled by age-old restrictions, brutality, and honor killings.Theresa´s greatest challenge will be balancing respect for cultural values while trying to introduce more enlightened attitudes toward women - at the same time seeking new spiritual dimensions within herself.The Kurdish Bike is gripping, tender, wry, and compassionate - an eye-opener into little known customs in one of the world´s most explosive regions - a novel of love, betrayal, and redemption. 1. Language: English. Narrator: Alesa Lightbourne. Audio sample: http://samples.audible.de/bk/acx0/120647/bk_acx0_120647_sample.mp3. Digital audiobook in aax.
In today´s competitive business climate, you can´t just satisfy your customers. You have to be better than that, giving them experiences that they won´t forget. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from ´´uncertainty´´ to ´´amazement´´. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a ´´Cult of the Customer´´ - and teaches how you can do it, too.Hyken´s message is both powerful and timely: The happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. 1. Language: English. Narrator: Timothy Andrés Pabon. Audio sample: http://samples.audible.de/bk/gdan/003052/bk_gdan_003052_sample.mp3. Digital audiobook in aax.
An anthology of essays from the second year of the English Historical Fiction Authors blog, this book transports the listener across the centuries from prehistoric to 20th-century Britain. Nearly 50 different authors share the stories, incidents, and insights discovered while doing research for their own historical novels. From medieval law and literature to Tudor queens and courtiers, from Stuart royals and rebels to Regency soldiers and social calls, experience the panorama of Britain´s yesteryear. Explore the history behind the fiction and discover the true tales surrounding Britain´s castles, customs, and kings. Volume two is a stand-alone book of essays that does not need to be heard in conjunction with volume one. 1. Language: English. Narrator: Ruth Golding. Audio sample: http://samples.audible.de/bk/acx0/066862/bk_acx0_066862_sample.mp3. Digital audiobook in aax.
Most companies still operate as if they control their customers. But, in today´s market, it´s really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, control, and direction of decision-making; to survive in this new landscape, organizations must quickly adapt. Author Chuck Wall explores the nine powers customer possess - including ´´the power of me,´´ ´´the power of the heart,´´ and ´´the power of rebellion´´ - and how companies can profit by understanding the power of their customers. Based on more than a decade of firsthand experience and over 100,000 customer interviews, Customer CEO provides every size company with a roadmap of fresh ideas and easy to use tools, while exploring three-dozen companies that embrace the power of their customers. By listening to this audiobook, every leader can transform their business into a Customer CEO company. 1. Language: English. Narrator: Dana Hickox. Audio sample: http://samples.audible.de/bk/gdan/001169/bk_gdan_001169_sample.mp3. Digital audiobook in aax.
An audiobook companion to the Slow Down, Sell Faster! sales training program Is your sales process in sync with today´s decision makers? For years the focus in sales organizations has been on the selling process. No surprise, therefore, that the single biggest mistake that salespeople make is getting ahead of the buyer. They´re ready for a close when the customer isn´t even clear about their needs or options. Which leads to - a lost sale! But tomorrow´s sales winners will be those who master today´s psychology of buying. Getting into Your Customer´s Head: The 8 Roles of Customer-Focused Selling shows salespeople how to approach selling from the buyer´s perspective. Kevin F. Davis has identified eight distinct steps that today´s more demanding customers go through when making a decision - the ´´Buy-Learning Process´´. He matches buy-learning with eight ´´Roles of Selling´´ that enable salespeople to get closer to prospects and customers in ways far superior to the competition. The result: more sales and more repeat business with long-term ´´client advocates´´ who´ll bring even more business to you. You´ll discover how to master the politics of the complex sale, how to sequence questions in a new and powerful way that eliminates price objections, how to penetrate and grow your key accounts, and how to take the mystery out of why customers don´t buy. 1. Language: English. Narrator: Kevin Davis. Audio sample: http://samples.audible.de/bk/gren/000039/bk_gren_000039_sample.mp3. Digital audiobook in aax.
Es ist so weit. Mit dem Angriff auf das Königreich unter der Glaskuppel haben extravagante Ballkleider, glitzernde Juwelen und funkelnde Mädchenträume ihre Bedeutung für immer verloren. Während fremde Soldaten das Land überschwemmen, bleibt Tatyana nichts Anderes übrig als zu fliehen - und kommt so zu einem Ort, von dem sie niemals gedacht hätte, ihn je betreten zu können. Nun liegt es an ihr, das Königreich zu retten, auch wenn dessen Prinz ihr das Herz gebrochen hat... 1. Sprache: Deutsch. Erzähler: Yara Blümel, Christiane Marx, Julian Horeyseck, Nicolás Artajo, Moritz Pliquet. Hörprobe: http://samples.audible.de/bk/hamb/001700/bk_hamb_001700_sample.mp3. Digitales Hörbuch im AAX Format.
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers. 1. Language: English. Audio sample: http://samples.audible.de/bk/summ/000014/bk_summ_000014_sample.mp3. Digital audiobook in aax.